Please review our hospital policies and let us know if you have any questions or concerns.

Privacy & Confidentiality

Your pet's medical record is strictly private. We will not give out information regarding your pet without your specific permission.

Laboratory Testing, Radiology/Pathology

It is often necessary to perform laboratory and/or radiologic procedures, which are not included in the examination and office fee.

Telephone Calls

Since telephone diagnosis is inaccurate and can be detrimental to your pet, it is not our policy to diagnose or recommend treatment over the phone. Calls requesting information or regarding the status of a hospitalized pet may be returned by a trained veterinary technician or office personnel, facilitating callback time.

Payment for Services

Payment is due at the time services are rendered. If you have any special considerations regarding payment, please discuss this with the receptionist prior to seeing the doctor. We accept a variety of payment options, including cash, Visa, Mastercard, Discover, American Express, and CareCredit. Click for more information on our Payment Options.

Appointments

Our office hours are posted for your information. During office hours, our receptionist will assist you in scheduling a convenient appointment time. On your first visit it is suggested that you bring any previous medical records with you to facilitate recording a complete history. If you are calling after office hours, please leave your name and number on the answering service and we will return your call at the earliest possible time. Be sure to include your first and last name, pet's name and telephone number(s). Please arrive for scheduled appointments on time. In the event of a need to cancel an appointment, please give us 24 hours notice.

In the Office

All pets must be securely controlled. Birds and reptiles must be in a cage or carrier. Other animals must be properly restrained for the animals’ safety and others.